Ticket Assistance for Subscribers


If you need to exchange, replace or donate your ticket, please submit the following information:
   • Subscriber ID number
   • Program title
   • Number of tickets to be exchanged
   • Requested date and time
   • Valid name, address and phone number
   • Ticket check number(s)

Exchange Tickets

PNB understands you may need to exchange your tickets for another performance. Subscribers receive FREE & FLEXIBLE ticket exchanges! Request your exchange at least 24 hours before your subscribed performance (this allows us time to make your seats available for resale). Please have your subscriber ID and tickets in hand so we may quickly access your account.

Three Ways to Exchange Your Tickets:

  • Phone: 206.441.2424 (Monday–Friday: 9:00 am–6:00 pm / Saturday: 10:00 am–5:00 pm)
  • PNB Box Office: 301 Mercer Street, Seattle (Monday–Friday: 10:00 am–6:00 pm / Saturday: 10:00 am–5:00 pm)
  • Mail: Mail original series tickets and exchange information to: PNB Ticket Exchange, PNB Box Office, 301 Mercer Street, Seattle, WA 98109. If you do not receive a telephone confirmation when exchanging by mail, please call the PNB Box Office, 206.441.2424.

Note: Season tickets must be exchanged for another performance of the same program (for example, Don Quixote tickets cannot be exchanged for NEW WORKS tickets). Exchanges are free if made at least 24 hours in advance of your subscribed performance. Exchanges made less than 24 hours before your performance are subject to a $5 per ticket fee.

Exchange Nutcracker

NEW! PNB understands that the holidays are busy and that you may need to change the date of your Nutcracker performance. Request your exchange at least 48 hours before your ticketed Nutcracker performance (this allows us time to make your seats available for resale). Please have your subscriber ID and tickets in hand so we may quickly access your account. You must be a current season subscriber to exchange your Nutcracker tickets. Although we will do our best, due to the nature of Nutcracker, we cannot guarantee similar seating will be available for your new date. Group tickets (even group subscriptions) cannot be exchanged. We are unable to exchange Nutcracker tickets within 48 hours of the ticketed performance.

Missed Performance Tickets

If you miss your performance:
-Redeem tickets for a performance of the same program or another regular season performance by contacting the PNB Box Office starting the Monday of the week you wish to attend.
-Redeem missed performance tickets at McCaw Hall Box Office 90 minutes prior to the performance you wish to attend.
-Nutcracker, add-on performances, and special events are not eligible for missed performance redemption.
-Missed performance tickets are subject to a $10 per ticket fee.

Lost Tickets

PNB will re-issue lost season tickets for the same performance at no cost. Call the PNB Box Office 206.441.2424 to arrange your replacement pass. Tickets may also be re-issued at the McCaw Hall Box Office starting 90 minutes prior to curtain.

Donate Tickets

Donate your ticket back to PNB by calling 206.441.2424. Donated tickets are tax-deductible and must be returned prior to your subscription performance to receive a donation receipt.

Purchase Additional Tickets

Take advantage of your subscriber-exclusive 20% discount
Treat family, friends, a student, senior, or client to a PNB performance, or return for another performance to enjoy a different cast! Purchase additional single tickets for any production (excluding Nutcracker) and receive a subscriber-exclusive 20% off regular single ticket prices.

  • Online: Click Here and choose your performance. You may access your 20% discount by entering the promotion code from your subscriber ticket package when you login.
  • Phone: 206.441.2424 (Monday–Friday, 9:00 am–6:00 pm / Saturday: 10:00 am–5:00 pm)
  • PNB Box Office 301 Mercer Street, Seattle (Monday–Friday: 10:00 am–6:00 pm / Saturday: 10:00 am–5:00 pm)
  • Email: tickets@pnb.org
  • Group Sales 206.441.2416. PNB loves a group! Groups of 10 or more receive up to 25% off regular ticket prices.
  • McCaw Hall Box Office Will Call and Ticket Sales windows open 90 minutes prior to performances. In-person sales only.
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