PNB Mobile Tickets

Like many performing arts organizations, PNB is facing increasing challenges due to ticket brokers. Ticket brokers cause problems for us and our customers by selling tickets at exorbitant prices or by selling fraudulent tickets. Mobile tickets discourage ticket broker’s with a dynamically changing, unique QR code that is scanned when you arrive at a show. By allowing only one scan per entry, any ticket brokers attempt to duplicate, alter, or resell copies of mobile tickets will result in denied entry. This empowers our patrons to make a chargeback claim on fraudulent tickets. Mobile ticketing also offers a convenient, digital option for patrons and prevents patrons from losing their tickets.

Your ticket QR Code is delivered three hours before your performance as a deterrent to fraudulent ticket resale. Since the QR Code updates periodically, a screenshot or printout of the ticket cannot be accepted. Requiring a live, updating QR Code to be scanned upon entry ensures that only one person at a time will have access to that ticket.

Not to worry! Whether your mobile device loses battery, you don’t have a good signal, or whatever else might go wrong, the PNB Staff at McCaw Hall will be happy to assist you. Simply visit our Concierge table or our Customer Service window, and we will get a physical copy of your tickets printed out.

In order to login to your PNB ticket wallet, you will need to know your PNB.org login. If you don’t know your password, you can click the Forgot Password link at wallet.pnb.org. That link will take you to a page where you can enter the email address associated with your PNB account. An email with instructions to reset your password will arrive in your email inbox shortly after that. After resetting your password, you will be able to use that same login info to login and access your tickets! If you are not sure which email address is associated with your PNB account, contact the box office at 206-441-2424 or tickets@pnb.org.

Refresh the webpage you are on, and the dynamic QR code will display again.

If your tickets are set for Mobile Ticket Delivery, you will need access to a smartphone or tablet to view your tickets via your PNB Wallet and scan them at McCaw Hall. To access your tickets, contact the Box Office at 206-441-2424 or tickets@pnb.org. We will be happy to mail your tickets or hold them at will call! If needed, we can assist you in person the day of the show at our Concierge Table.

Shortly after you complete your ticket purchase, you will receive an email receipt as proof of your PNB purchase. Then, rather than receiving an additional email with a PDF attachment of your tickets, they will be delivered digitally to wallet.PNB.org. You can view your tickets there by logging in using your PNB.org login credential. The QR codes used for entry won’t populate until a few hours before your performance starts. A few days before your show, you will also receive a reminder email with the same link to help you access your PNB Wallet.

No, our Mobile Ticket delivery does not require you to download an app! Your tickets are available at wallet.PNB.org, which you access on any web browser on any mobile device with access to a data plan or Wi-Fi.

Not at all! The Box Office is still happy to mail paper copies of your tickets to you or hold your tickets at will call to pick up. Just contact us at 206.441.2424 or tickets@pnb.org.

If you purchased tickets for a friend or a large group, you can share those tickets with them.

• Login to your PNB Wallet at wallet.PNB.org, tap your event, and view your tickets.
• Scroll down on the page and tap the “Share Tickets” button.
• Enter your friends’ names and select the tickets you’d like to share with them.
• Send the provided invite link to your friends via email or text.

Your friends will need to login to wallet.PNB.org to access their shared tickets. If they already have a PNB Account, your guests can use their PNB.org email address and password to log in and accept the shared tickets from you. If they do not have a PNB.org account, they will need to click on the “Register” button on the bottom of the page after following your shared link. This will allow them to create an account and accept the shared mobile tickets.

If you see “Ticket accepted by your guest’s name,” in your mobile ticket wallet, you will know your friend has successfully received your shared ticket. Once your friend has accepted the tickets, they become the owner of the tickets and have all ticket holder privileges. Do not share tickets if you are hoping to use them for yourself!

No, please do not attempt to print your Mobile Tickets and bring them to our venues. Your mobile ticket contains a live QR code that changes every 15 minutes or so. A static image from a print out will not scan at the door.

No. Subscribers should always use the parking vouchers mailed to them with their season ticket package. Even a subscriber who has exchanged their tickets to another date can still use the original voucher sent in the mail. For single ticket buyers, parking can be purchased at www.pnb.org/parking and will be emailed separately from your tickets to the performance.