Can I use Apple Wallet for my mobile tickets?
Yes! After signing in to your PNB Wallet to access your tickets, you can send them to your Apple Wallet for easy access at your performance.
Why Is My Ticket’s QR Code Constantly Refreshing?
PNB’s Mobile Tickets use a dynamically changing, unique QR code. The constantly refreshing QR code you see is purposeful and adds an additional layer of security against counterfeit and stolen tickets. By allowing only one scan per entry, any attempts to duplicate, alter, or sell copies of the mobile tickets will result in denied entry. […]
What if I Don’t Know My Login Information?
Your login information for your PNB Wallet is the same as your login information for PNB.org. If you don’t know your PNB.org password, click the Forgot Password link at wallet.PNB.org. That link will take you to a page where you can enter the email address associated with your PNB account. An email with instructions […]
Why Do You Delay Displaying My QR Codes Until Right Before the Performance?
Your ticket QR Code is delivered two hours before your performance as a deterrent to fraudulent ticket resale. Since the QR Code updates periodically, a screenshot or printout of the ticket cannot be accepted. Requiring a live, updating QR Code to be scanned upon entry ensures that only one person at a time will have […]
What if I Have Trouble Accessing My Tickets at the Performance?
Not to worry! Whether your mobile device loses battery, you don’t have a good signal, or whatever else might go wrong, the PNB Staff at McCaw Hall will be happy to assist you. Simply visit the Box Office or our Concierge table, and we will get physical copies of your tickets printed out. […]
Do I Need to Download an App to Get My Mobile Tickets?
No, our Mobile Ticket delivery does not require you to download an app! Your tickets are available at wallet.PNB.org, which you access on any web browser on any mobile device with access to a data plan or Wi-Fi.
Can I Access My Parking Voucher at wallet.PNB.org?
Yes! You can now access your parking voucher in your PNB Wallet.
Can I Print My Mobile Tickets and Bring Them With Me to the Performance?
No, please do not print your Mobile Tickets and bring them to McCaw Hall. Your mobile ticket contains a dynamic, constantly refreshing QR code. A static image from a printout will not scan at the door.
I Don’t Have a Smartphone or Tablet. How Do I Access Mobile Tickets?
If your tickets are set for Mobile Ticket Delivery, you will need access to a smartphone or tablet to view your tickets via your PNB Wallet and scan them at McCaw Hall. To access your tickets, contact the Box Office at 206-441-2424 or tickets@PNB.org. We will be happy to mail your tickets or hold them […]
Why is PNB Implementing Mobile Ticketing?
Like many performing arts organizations, PNB is facing increasing challenges due to ticket brokers. Ticket brokers cause problems for us and our customers by selling tickets at exorbitant prices or by selling fraudulent tickets. Mobile tickets discourage ticket broker’s with a dynamically changing, unique QR code that is scanned when you arrive at a show. […]