Ticket Exchanges
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No, unfortunately you have to call or visit in person to make an exchange. Our website ticketing software doesn’t allow for online exchanges.
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Call us! Subscribers should call the Box Office at 206.441.2424 to arrange an exchange. Tickets can be freely moved to any future performance within a season for seats in the same price zone. Subscribers will be charged the difference for seating upgrades or price differentials and downgrades will not be reimbursed.
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Please exchange your tickets prior to the start of the performance you are missing. This allows PNB to make your seats available to another audience member and for us to issue you a donation receipt. Tickets that are not exchanged prior to the start of the performance are not applicable for exchanges.
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Single Ticket Exchange Options**
- Exchange between dates within a program*
- Exchange between programs within the current season*
- Donate your ticket(s) to PNB for a tax-deductible donation
*All seating options are based on availability and are at the discretion of the Box Office. Your ticket will be exchanged for the full value of your purchase, upgrade charges may apply.
**All exchanges must happen prior to curtain on the day of your performance. Exchange options do not apply to orders associated with known or suspected ticket resellers.
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Subscriber Exchange Options**
- Exchange between dates within a program*
- Exchange between programs within the current season*
- Donate your ticket(s) to PNB for a tax-deductible donation
- Apply the value of your ticket towards a credit on future ticket or subscription purchases (all credit expires on August 31st)
*All seating options are based on availability and are at the discretion of the Box Office. Upgrade charges may apply.
**All exchanges must happen prior to curtain on the day of your performance. Exchange options do not apply to orders associated with known or suspected resellers.
McCaw Hall Box Office
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PNB is not affiliated with any other organizations or events performing at McCaw Hall. For ticketing information on other events please visit https://www.mccawhall.com/events.
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We are happy to help with transactions for future performances until 30-minutes prior to the start of the performance. At 30-minutes prior to curtain, staff needs to prioritize transactions related to the performance at hand. Future transactions are always available during intermission.
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Audience members who have misplaced their tickets can ask for replacement copies printed by going to the Customer Service or Reprint windows at the McCaw Hall Box Office.
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PNB discourages audience members purchasing tickets through third-party ticket reselling sites. Customers that purchase through ticket brokers often pay inflated prices. Orders placed by known or suspected ticket resellers are subject to cancellation. Purchasing directly through PNB at PNB.org or 206.441.2424 is advised. If you feel you have been a victim of fraud, we encourage you to contact the Washington Attorney General Consumer Protection Division at 206.464.6684.
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Mobile tickets are a safe and secure way to access tickets to your upcoming performances at Pacific Northwest Ballet from your mobile device. Your tickets will be delivered digitally to wallet.PNB.org, where you will be able to log in using the same PNB login credentials you used to purchase your tickets. When you are logged into your PNB Wallet, you can view your mobile tickets and share them with a friend. Closer to your performance, you will also receive a reminder email with the same link to help you access your PNB Wallet.
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The McCaw Hall box office opens 90-minutes prior to the start of every performance and remains open for at least 20 minutes after the performance starts. We are also open during the first intermission of subscription performances and are not open during intermission for The Nutcracker®.
Parking Vouchers
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Subscribers do not have to exchange their parking vouchers if they have exchanged their performance tickets. However, the attendants in the garage must physically collect subscribers' parking vouchers. If you have misplaced your voucher, we can mail a replacement if given at least one week’s notice. Additionally, vouchers can be placed in will-call for pick up before parking.
If you are a single ticket holder who is looking to exchange your parking pass, you can do so by first canceling your existing pass. Once your existing parking pass is canceled, a refund will be processed. In the meantime, you can then purchase a parking pass for your correct performance date. Parking passes can be canceled in one of two ways…
1) The customer can locate their ParkWhiz confirmation email and click the "cancel" link.
2) The customer can log in to their account on the ParkWhiz website or app, view passes, and click "cancel."
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You can now access your parking voucher in your PNB Wallet! Simply go to wallet.PNB.org, sign in with your PNB credentials, and tap your parking voucher. Then, present the parking voucher's QR code to the attendant when you arrive at the Mercer Street Garage. Before you arrive, have your parking voucher ready on your mobile device for quick entrance into the garage.
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Parking vouchers must be collected by attendants that are staffed at the garage entrances starting approximately two-hours prior to a scheduled performance.
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PNB parking vouchers are valid at the Mercer Street Garage located across the street from McCaw Hall at 305 3rd Avenue North.
General Box Office Information
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The PNB Box Office is open Monday–Friday and performance Saturdays, 10:00 am–6:00 pm.
On performance days, PNB staff will be available at McCaw Hall starting 90 minutes before the show for in-person sales, will-call pickup, and other customer service needs.
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The McCaw Hall box office opens 90-minutes prior to the start of every performance and remains open for at least 20 minutes after the performance starts. We are also open during the first intermission of subscription performances and are not open during intermission for The Nutcracker®.
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The PNB Box Office is located at the Phelps Center at 301 Mercer Street, Seattle, WA 98109, on the grounds of Seattle Center, right next door to McCaw Hall.
Subscriptions
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To protect our digital content PNB hosts our digital performances on a password-protected page of PNB.org. For troubleshooting tips please visit our digital help page.
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Missed performance tickets are only redeemable for subscription performances of the current season.
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Your performance can be viewed on any device that can access our website via a web browser and stream video. For further information on successfully streaming and/or casting your digital performance, please visit our digital help page.
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Subscribers interested in changing their subscription seats or adding a seat will need to issue a change request. You can make a change request online, via your renewal form, or over the phone. Simply provide a brief description of your ideal seats, your desired series, and what you would like to do if your request is unavailable. Remember: if your desired seats are unavailable, you can always keep your original subscription seats.
After the renewal deadline is past (and all subscribers have had the opportunity to secure their subscription seats), the Box Office begins processing change requests. The Box Office processes change requests in the order they receive them, so the earlier you renew, the better chance you have of receiving your desired seats.
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Subscribers interested in changing their subscription series will need to issue a change request. You can make a change request online, via your renewal form, or over the phone. Simply provide a brief description of your desired series, your ideal seats, and what you would like to do if your request is unavailable. Remember: if your desired seats are unavailable, you can always keep your seats in your original subscription series.
After the renewal deadline is past (and subscribers have had the opportunity to secure their subscription seats), the Box Office begins processing change requests. The Box Office processes change requests in the order they receive them, so the earlier you renew, the better chance you have of receiving your desired seats.
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Call us! Subscribers should call the Box Office at 206.441.2424 to arrange an exchange. Tickets can be freely moved to any future performance within a season for seats in the same price zone. Subscribers will be charged the difference for seating upgrades or price differentials and downgrades will not be reimbursed.
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Subscribers have several options for renewing their subscriptions.
- Renew online by visiting PNB.org/Renew.
- Renew via mail by filling out your PNB renewal form and mailing it to 301 Mercer St, Seattle, WA 98109.
- Renew over the phone by calling the PNB Box Office at 206-441-2424. If you have questions about your subscription, this is our recommended method!
- Renew in person at the PNB Box Office at 301 Mercer St, Seattle, WA 98109 (Mon-Fri, 10am-6pm). You can also renew in person at McCaw Hall before your performance during Reps IV and V. Bring your renewal invoice to make this process as smooth as possible! Please note: while it is a convenient option, renewing at McCaw Hall can be rushed, due to busy lines and performance times. If you have questions about your subscription, we recommend visiting or calling the PNB Box Office during regular hours.
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PNB offers flexible, free, and automatic payment plans for subscribers, so you can divide the cost of your subscription between several months!
Contact the PNB Box Office at 206-441-2424 to create your payment plan. Payment plans require a credit or debit card valid through your scheduled payments. Payment for your PNB subscription must be made in full before your first performance date.
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Subscribers will have access to their digital content for five days after the link is made available. The content will come offline at midnight on the fifth day after it is released. For example, a performance released on a Thursday will be available until midnight on the evening of the following Monday.
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PNB Full Season subscriptions start at $217. Digital season subscriptions are $350.
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On the day your digital performance is released you will receive an email from patronservices@pnb.org with your link and password. If you are subscribed to our email marketing you will also receive a reminder email approximately one week prior to the release from this address letting you know a digital performance is coming soon.
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Check your receipt to see if you requested your ticket to be mailed, or if you requested mobile tickets.
If you requested mobile tickets, they will be delivered to your PNB Wallet in August. Use your PNB log-in at wallet.pnb.org to access your tickets.
If you lost physical tickets, contact the PNB Box Office at 206-441-2424 or tickets@pnb.org, and they will happily assist you. The Box Office can mail you new subscription tickets or have them held at will call for you to pick up.
Please note: once a new set of subscription tickets has been requested, your original tickets will be invalid. Save yourself confusion and discard your old tickets immediately!
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The PNB Box Office begins processing change requests in late June. They will notify you of your subscription seats via email by July 15.
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If you purchase the Digital Season add-on and have a shared subscription, only the primary account holder's household will receive digital streaming access. Co-subscribers not residing in the same household can add their own Digital Season at the same discounted rate by contacting the PNB Box Office at 206-441-2424 or tickets@pnb.org.
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No! The PNB Box Office will only release your subscription seats if they are able to fulfill your desired seating/change requests. If subscribers renew before the deadline, they always have the option to keep their current seats.
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Yes, PNB continues to offer a digital season subscription! Many works PNB performs onstage during the season will be shared exclusively with Digital Season subscribers after the curtain comes down on in-person performances, available to view for five days. In-person subscribers can add the digital season for just $55.00 (excludes George Balanchine’s The Nutcracker®)!
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Subscribers who miss their performance for any reason may use our missed performance policy to gain a ticket for a future performance. To take advantage of this policy, subscribers must do the following:
- Contact the PNB box office via phone or in person
- Pay $10 per unused ticket for a seat in the same price zone as the original
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In the event that PNB cancels a performance, you will be notified via email and given 21 days to inform us of which option you prefer.
- Exchange your ticket into a future performance
- Exchange from an in-person performance to digital performance access
- Donate your ticket(s) to PNB for a tax-deductible donation
- Apply the value of your ticket towards a credit on future ticket or subscription purchases (all credit expires on August 31st)
If PNB does not hear from you 21 days after a cancelled performance the value of your ticket will automatically be turned into a tax-deductible donation.
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Subscribers save 20% on purchasing additional single tickets.
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Subscriber Exchange Options**
- Exchange between dates within a program*
- Exchange between programs within the current season*
- Donate your ticket(s) to PNB for a tax-deductible donation
- Apply the value of your ticket towards a credit on future ticket or subscription purchases (all credit expires on August 31st)
*All seating options are based on availability and are at the discretion of the Box Office. Upgrade charges may apply.
**All exchanges must happen prior to curtain on the day of your performance. Exchange options do not apply to orders associated with known or suspected resellers. -
Please visit our season page.
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Subscribers will get first access to tickets to George Balanchine’s The Nutcracker® before the general public.
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The earlier the better! Here’s why:
- If you’re upgrading/changing your subscription: The PNB Box Office processes change requests in the order that we receive them. Be the first in line for your desired seats by getting your request in early!
- If you’re renewing your subscription: Renewing early saves valuable PNB resources and supports us as we plan for the season ahead. Why wait?
No matter what, be sure to renew before the renewal deadline in May to keep your subscription seats!
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Mobile tickets will be available in August. Physical tickets will be mailed by September.
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Individuals age 65 and up are eligible for PNB’s senior discount. Those utilizing the senior discount for the first time must provide proof of age.
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Individuals with a valid student ID are eligible for PNB’s student discount. A valid student ID is required for all students ages 13 and older.
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Generally speaking PNB does not own the creative rights to the content we perform. This applies to both choreography as well as music performed by the PNB Orchestra. Our digital release windows are arranged with the permission of the owners of this content, and PNB is bound to honor these terms.
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Subscribers can keep their seats for a lifetime, so the PNB Box Office must wait until current subscribers have had the opportunity to renew before processing change requests or new subscriptions. After the renewal deadline has passed, unrenewed seats are released and opened for sale, leaving us with an accurate picture of seat availability. Only then do we start fulfilling seat change requests from renewing subscribers, followed by seat assignments for new subscribers.
Because the Box Office processes ticket requests in the order we receive them, you are more likely to receive your desired seats by placing your order as soon as possible. Remember: subscriptions are fully refundable until your first performance, so there is no risk in placing a request!
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We are working closely with our partners with the goal of translating as much of the in-person performance experience to the digital version as possible.
Subscriber Benefits
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Missed performance tickets are only redeemable for subscription performances of the current season.
-
Call us! Subscribers should call the Box Office at 206.441.2424 to arrange an exchange. Tickets can be freely moved to any future performance within a season for seats in the same price zone. Subscribers will be charged the difference for seating upgrades or price differentials and downgrades will not be reimbursed.
-
Subscribers who miss their performance for any reason may use our missed performance policy to gain a ticket for a future performance. To take advantage of this policy, subscribers must do the following:
- Contact the PNB box office via phone or in person
- Pay $10 per unused ticket for a seat in the same price zone as the original
-
Subscribers save 20% on purchasing additional single tickets.
-
Subscriber Exchange Options**
- Exchange between dates within a program*
- Exchange between programs within the current season*
- Donate your ticket(s) to PNB for a tax-deductible donation
- Apply the value of your ticket towards a credit on future ticket or subscription purchases (all credit expires on August 31st)
*All seating options are based on availability and are at the discretion of the Box Office. Upgrade charges may apply.
**All exchanges must happen prior to curtain on the day of your performance. Exchange options do not apply to orders associated with known or suspected resellers. -
Subscribers will get first access to tickets to George Balanchine’s The Nutcracker® before the general public.
Subscription Renewals
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Subscribers interested in changing their subscription seats or adding a seat will need to issue a change request. You can make a change request online, via your renewal form, or over the phone. Simply provide a brief description of your ideal seats, your desired series, and what you would like to do if your request is unavailable. Remember: if your desired seats are unavailable, you can always keep your original subscription seats.
After the renewal deadline is past (and all subscribers have had the opportunity to secure their subscription seats), the Box Office begins processing change requests. The Box Office processes change requests in the order they receive them, so the earlier you renew, the better chance you have of receiving your desired seats.
-
Subscribers interested in changing their subscription series will need to issue a change request. You can make a change request online, via your renewal form, or over the phone. Simply provide a brief description of your desired series, your ideal seats, and what you would like to do if your request is unavailable. Remember: if your desired seats are unavailable, you can always keep your seats in your original subscription series.
After the renewal deadline is past (and subscribers have had the opportunity to secure their subscription seats), the Box Office begins processing change requests. The Box Office processes change requests in the order they receive them, so the earlier you renew, the better chance you have of receiving your desired seats.
-
Subscribers have several options for renewing their subscriptions.
- Renew online by visiting PNB.org/Renew.
- Renew via mail by filling out your PNB renewal form and mailing it to 301 Mercer St, Seattle, WA 98109.
- Renew over the phone by calling the PNB Box Office at 206-441-2424. If you have questions about your subscription, this is our recommended method!
- Renew in person at the PNB Box Office at 301 Mercer St, Seattle, WA 98109 (Mon-Fri, 10am-6pm). You can also renew in person at McCaw Hall before your performance during Reps IV and V. Bring your renewal invoice to make this process as smooth as possible! Please note: while it is a convenient option, renewing at McCaw Hall can be rushed, due to busy lines and performance times. If you have questions about your subscription, we recommend visiting or calling the PNB Box Office during regular hours.
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The PNB Box Office begins processing change requests in late June. They will notify you of your subscription seats via email by July 15.
-
No! The PNB Box Office will only release your subscription seats if they are able to fulfill your desired seating/change requests. If subscribers renew before the deadline, they always have the option to keep their current seats.
-
Please visit our season page.
-
The earlier the better! Here’s why:
- If you’re upgrading/changing your subscription: The PNB Box Office processes change requests in the order that we receive them. Be the first in line for your desired seats by getting your request in early!
- If you’re renewing your subscription: Renewing early saves valuable PNB resources and supports us as we plan for the season ahead. Why wait?
No matter what, be sure to renew before the renewal deadline in May to keep your subscription seats!
-
Subscribers can keep their seats for a lifetime, so the PNB Box Office must wait until current subscribers have had the opportunity to renew before processing change requests or new subscriptions. After the renewal deadline has passed, unrenewed seats are released and opened for sale, leaving us with an accurate picture of seat availability. Only then do we start fulfilling seat change requests from renewing subscribers, followed by seat assignments for new subscribers.
Because the Box Office processes ticket requests in the order we receive them, you are more likely to receive your desired seats by placing your order as soon as possible. Remember: subscriptions are fully refundable until your first performance, so there is no risk in placing a request!
Digital Season
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To protect our digital content PNB hosts our digital performances on a password-protected page of PNB.org. For troubleshooting tips please visit our digital help page.
-
Your performance can be viewed on any device that can access our website via a web browser and stream video. For further information on successfully streaming and/or casting your digital performance, please visit our digital help page.
-
Subscribers will have access to their digital content for five days after the link is made available. The content will come offline at midnight on the fifth day after it is released. For example, a performance released on a Thursday will be available until midnight on the evening of the following Monday.
-
On the day your digital performance is released you will receive an email from patronservices@pnb.org with your link and password. If you are subscribed to our email marketing you will also receive a reminder email approximately one week prior to the release from this address letting you know a digital performance is coming soon.
-
If you purchase the Digital Season add-on and have a shared subscription, only the primary account holder's household will receive digital streaming access. Co-subscribers not residing in the same household can add their own Digital Season at the same discounted rate by contacting the PNB Box Office at 206-441-2424 or tickets@pnb.org.
-
Yes, PNB continues to offer a digital season subscription! Many works PNB performs onstage during the season will be shared exclusively with Digital Season subscribers after the curtain comes down on in-person performances, available to view for five days. In-person subscribers can add the digital season for just $55.00 (excludes George Balanchine’s The Nutcracker®)!
-
Generally speaking PNB does not own the creative rights to the content we perform. This applies to both choreography as well as music performed by the PNB Orchestra. Our digital release windows are arranged with the permission of the owners of this content, and PNB is bound to honor these terms.
-
We are working closely with our partners with the goal of translating as much of the in-person performance experience to the digital version as possible.