Ticket Holder FAQ’s
Ticket Exchanges
Single Ticket Exchange Options**
- Exchange between dates within a program*
- Exchange from an in-person performance to digital performance access
- Donate your ticket(s) to PNB for a tax-deductible donation
*All seating options are based on availability, follow public health and safety mandates, and are at the discretion of the Box Office. Your ticket will be exchanged for the full value of your purchase, upgrade charges may apply.
**All exchanges must happen prior to curtain on the day of your performance. Exchange options do not apply to orders associated with known or suspected ticket resellers.
Subscriber Exchange Options**
- Exchange between dates within a program*
- Exchange between programs within the 22/23 season*
- Exchange from in-person performances to digital performance access
- Donate your ticket(s) to PNB for a tax-deductible donation
- Apply the value of your ticket towards a credit on future ticket or subscription purchases (all credit expires on August 31st)
*All seating options are based on availability, follow public health and safety mandates, and are at the discretion of the Box Office. Upgrade charges may apply.
**All exchanges must happen prior to curtain on the day of your performance. Exchange options do not apply to orders associated with known or suspected resellers.
Call us! Subscribers should call the Box Office at 206.441.2424 to arrange an exchange. Tickets can be freely moved to any future performance within a season for seats in the same price zone. Subscribers will be charged the difference for seating upgrades or price differentials and downgrades will not be reimbursed.
No, unfortunately you have to call or visit in person to make an exchange. Our website ticketing software doesn’t allow for online exchanges.
Please exchange your tickets prior to the start of the performance you are missing. This allows PNB to make your seats available to another audience member and for us to issue you a donation receipt. Tickets that are not exchanged prior to the start of the performance are not applicable for exchanges.
McCaw Hall Box Office
The McCaw Hall box office opens 90-minutes prior to the start of every performance and remains open for at least 20 minutes after the performance starts. We are also open during the first intermission of subscription performances and are not open during intermission for The Nutcracker®.
We are happy to help with transactions for future performances until 30-minutes prior to the start of the performance. At 30-minutes prior to curtain, staff needs to prioritize transactions related to the performance at hand. Future transactions are always available during intermission.
PNB is not affiliated with any other organizations or events performing at McCaw Hall. For ticketing information on other events please visit https://www.mccawhall.com/events.
Subscribers who have misplaced their tickets can ask for replacement copies printed by going to the Customer Service or Reprint windows at the McCaw Hall Box Office.
Parking Vouchers
PNB parking vouchers are valid at the Mercer Street Garage located across the street from McCaw Hall at 305 3rd Avenue North.
Parking vouchers must be collected by attendants that are staffed at the garage entrances starting approximately two-hours prior to a scheduled performance.
Parking vouchers must be physically collected by the attendants in the garage. If you have misplaced your voucher we can mail a replacement if given at least one week’s notice. Additionally vouchers can be placed in will-call for pick up before parking.
General Box Office Information
The PNB Box Office is located at the Phelps Center at 301 Mercer Street, Seattle, WA 98109, on the grounds of Seattle Center, right next door to McCaw Hall.
The Box Office is open for in-person and phone transactions Monday through Friday, from 10:00 am to 6:00 pm, as well as performance Saturdays. The Box Office is closed Sundays.
Missed Performances
Subscribers who miss their performance for any reason may use our missed performance policy to gain a ticket for a future performance. To take advantage of this policy, subscribers must do the following:
- Contact the PNB box office via phone or in person
- Pay $10 per unused ticket for a seat in the same price zone as the original
Missed performance tickets are only redeemable for subscription performances of the 2022/23 Season.
Purchasing Additional Tickets
Subscribers save 20% on purchasing additional single tickets.
Subscribers will get first access to tickets to George Balanchine’s The Nutcracker® before the general public.
Digital Season
On the day your digital performance is released you will receive an email from patronservices@pnb.org with your link and password. If you are subscribed to our email marketing you will also receive a reminder email approximately one week prior to the release from this address letting you know a digital performance is coming soon.
Subscribers will have access to their digital content for five days after the link is made available. The content will come offline at midnight on the fifth day after it is released. For example, a performance released on a Thursday will be available until midnight on the evening of the following Monday.
Generally speaking PNB does not own the creative rights to the content we perform. This applies to both choreography as well as music performed by the PNB Orchestra. Our digital release windows are arranged with the permission of the owners of this content, and PNB is bound to honor these terms.
Your performance can be viewed on any device that can access our website via a web browser and stream video. For further information on successfully streaming and/or casting your digital performance, please visit our digital help page.
To protect our digital content PNB hosts our digital performances on a password-protected page of PNB.org. For troubleshooting tips please visit our digital help page.
We are working closely with our partners with the goal of translating as much of the in-person performance experience to the digital version as possible.
Season Subscriptions
Please visit our season page.
Subscribers and single ticket holders may exchange their performance ticket into digital if they wish.