Ticket Holder FAQ’s | Plan Your Visit | Pacific Northwest Ballet2021-05-11T09:31:03-07:00

Ticket Holder FAQ’s


What safety protocols will be in place at McCaw Hall?2021-05-10T11:22:19-07:00

The 2021/22 season will be our first in-person season since the COVID pandemic began. The safety of our artists, staff, and audiences is our first priority. Our artists and crew have been filming in person since March of 2020 with no workplace transmissions, and we will approach our audience safety plans with the same care. This far in advance, it is difficult to predict exactly what safety procedures may look like over the course of the next year. Masks will be required for attending Pacific Northwest Ballet performances, and we will follow public health and safety mandates.

Up-to-date safety procedures will be sent regularly via email and available at any time on PNB.org. Please sign up for our email list so you can be sure to have the latest information. By purchasing an in-person ticket or subscription to our 2021/22 Season you agree to abide by all safety requirements.

What will socially-distanced shows look like?2021-05-10T11:21:35-07:00

Masks will be required for attending PNB performances, and we will follow public health and safety mandates including for the maximum number of people allowed in the facility.

Can I sit in my same seats this season?2021-05-10T11:21:09-07:00

We hope to return subscribers to their seats by February 2022. Because Reps I and II are the first performances back in McCaw Hall and have shorter performance runs, your seats will be socially distanced and the best available in your seating section (or a comparable section). Seating will follow public health and safety mandates and be at the discretion of the Box Office.

Will the capacity at McCaw Hall affect my ability to attend a performance?2021-05-10T11:20:39-07:00

McCaw Hall capacity will follow public health and safety mandates and may affect where you sit or the day you attend. Subscribers have priority access to the seating available. Single tickets (non-subscription ticket purchases) will be based on availability, and will go on sale at a later date.

What will food and beverage service look like?2021-05-11T09:30:00-07:00

Prelude, McCaw Hall’s full service restaurant, will not be open in the fall. Spectra, our concessionaire, is planning for grab-and-go pre-packaged food and beverage options.

Will vaccinations against COVID-19 be mandatory to attend?2021-05-10T11:15:18-07:00

We encourage all audience members to be vaccinated, our viability and the viability of the sector depends on widespread community vaccination. We will be following public health and safety mandates regarding mandatory vaccine and/or rapid testing to attend performances at McCaw Hall. At this time, a vaccine is not a condition of entry to McCaw Hall.

What happens if my performance is cancelled?2021-05-10T11:19:18-07:00

In the event that PNB cancels a performance, you will be notified via email and given 21 days to inform us of which option you prefer.

  • Exchange your ticket into a future performance
  • Exchange from an in-person performance to digital performance access
  • Donate your ticket(s) to PNB for a tax-deductible donation
  • Apply the value of your ticket towards a credit on future ticket or subscription purchases (all credit expires on August 31st)

If PNB does not hear from you 21 days after a cancelled performance the value of your ticket will automatically be turned into a tax-deductible donation.

How does McCaw Hall’s HVAC system function?2021-05-17T12:30:11-07:00

McCaw Hall’s HVAC (heating, ventilation and air-conditioning) system has state-of-the-art capabilities and customization options that help ensure our staff, performers, and guests are getting the best and safest air quality during events and performances.

For the foreseeable future, we will be running 100% fresh air for all events. During the pandemic, we upgraded and replaced all HVAC filters with top-of-the-line MERV 13 filters to ensure that as many impurities and particulate from the outside air — as well as virus particulate from any necessary recirculated air — are removed. (Re-circulated air will only be considered to maintain a comfortable inside temperature when outside ambient temperatures are extreme.) Fresh air into the auditorium is served from hundreds of vent caps in the floor and then is fed out through vents in the ceiling. This provides for the best incoming fresh-air and exhaust exchange possible.

McCaw Hall is doing everything it can to make all aspects regarding return to events and performances as safe and as pleasant as possible.

Ticket Exchanges

What are my options for exchanging single tickets?2021-05-10T11:26:50-07:00

Single Ticket Exchange Options**

  • Exchange between dates within a program*
  • Exchange from an in-person performance to digital performance access
  • Donate your ticket(s) to PNB for a tax-deductible donation

*All seating options are based on availability, follow public health and safety mandates, and are at the discretion of the Box Office. Upgrade charges may apply.

**All exchanges must happen prior to curtain on the day of your performance. Exchange options do not apply to orders associated with known or suspected ticket resellers.

What is your subscriber exchange policy?2021-05-10T11:35:04-07:00

Subscriber Exchange Options**

  • Exchange between dates within a program*
  • Exchange between programs within the 21/22 season*
  • Exchange from in-person performances to digital performance access
  • Donate your ticket(s) to PNB for a tax deductible donation
  • Apply the value of your ticket towards a credit on future ticket or subscription purchases (all credit expires on August 31st)

*All seating options are based on availability, follow public health and safety mandates, and are at the discretion of the Box Office. Upgrade charges may apply.
**All exchanges must happen prior to curtain on the day of your performance. Exchange options do not apply to orders associated with known or suspected resellers.

How do I exchange my tickets?2021-05-11T09:35:06-07:00

Call us! Subscribers should call the Box Office at 206.441.2424 to arrange an exchange. Tickets can be freely moved to any future performance* within a season for seats in the same price zone. Subscribers will be charged the difference for seating upgrades or price differentials and downgrades will not be reimbursed.

*Excluding George Balanchine’s The Nutcracker® and School Performance.

Are exchanges available online?2021-05-10T11:38:35-07:00

No, unfortunately you have to call or visit in person to make an exchange. Our website ticketing software doesn’t allow for online exchanges.

Can I exchange my season tickets into George Balanchine’s The Nutcracker®?2021-05-10T11:39:41-07:00

The Nutcracker, and other special performances in our season, are not applicable for subscriber exchanges.

How far in advance do I need to exchange my tickets?2021-05-10T11:40:37-07:00

This is important: Subscribers must exchange their tickets prior to the start of the performance they are missing. This allows PNB to make your seats available to another audience member and for us to issue you a donation receipt. Tickets that are not exchanged prior to the start of the performance are subject to the missed performance policy.

McCaw Hall Box Office

When is the McCaw Hall Box Office open?2021-05-10T11:41:38-07:00

The McCaw Hall box office opens 90-minutes prior to the start of every performance and remains open for at least 20 minutes after the performance starts. We are also open during the first intermission of subscription performances and are not open during intermission for The Nutcracker®.

Can I exchange future performances at the McCaw Hall Box Office?2021-05-10T11:42:26-07:00

We are happy to help with transactions for future performances until 30-minutes prior to the start of the performance. At 30-minutes prior to curtain, staff needs to prioritize transactions related to the performance at hand. Future transactions are always available during intermission.

Can I buy tickets to other McCaw Hall events during PNB performances?2021-05-10T11:43:47-07:00

PNB is not affiliated with any other organizations or events performing at McCaw Hall. For ticketing information on other events please visit https://www.mccawhall.com/events.

Can I have my tickets re-printed at McCaw Hall?2021-05-10T11:45:15-07:00

Subscribers who have misplaced their tickets can ask for replacement copies printed by going to the Sales/Customer Service windows at the McCaw Hall Box Office.

Parking Vouchers

Where are pre-paid parking vouchers valid?2021-05-10T11:46:04-07:00

PNB parking vouchers are valid at the Mercer Street Garage located across the street from McCaw Hall at 305 3rd Avenue North.

How long before the performance can I enter the garage with my voucher?2021-05-10T11:46:53-07:00

Parking vouchers must be collected by attendants that are staffed at the garage entrances starting approximately two-hours prior to a scheduled performance.

Do my parking vouchers need to be changed if I exchange my tickets?2021-05-10T11:47:43-07:00

Parking vouchers must be physically collected by the attendants in the garage. If you have misplaced your voucher we can mail a replacement if given at least one week’s notice. Additionally vouchers can be placed in will-call for pick up before parking.

General Box Office Information

Where is the PNB Box Office located?2021-05-10T11:48:26-07:00

The PNB Box Office is located at the Phelps Center at 301 Mercer Street, Seattle, WA 98109, on the grounds of Seattle Center, right next door to McCaw Hall.

What are the Box Office hours?2021-05-10T11:49:09-07:00

The Box Office is open for in-person and phone transactions Monday through Friday, from 10:00 am to 6:00 pm, as well as performance Saturdays. The Box Office is closed Sundays.

Missed Performances

What can I do with an unused ticket?2021-05-10T11:57:05-07:00

Subscribers who miss their performance for any reason may use our missed performance policy to gain a ticket for a future performance. To take advantage of this policy, subscribers must do the following:

  • Contact the PNB box office via phone or in person
  • Pay $10 per unused ticket for a seat in the same price zone as the original
Can my missed performance tickets be used for George Balanchine’s The Nutcracker®?2021-05-10T11:57:50-07:00

Missed performance tickets are only redeemable for subscription performances of the 2021/22 Season.

Purchasing Additional Tickets

What is my Subscriber discount?2021-05-10T11:58:40-07:00

Subscribers save 20% on purchasing additional single tickets.

When can I purchase The Nutcracker tickets?2021-05-10T11:59:41-07:00

Subscribers will get first access to tickets to George Balanchine’s The Nutcracker® before the general public.

Digital Season

How will I gain access to my digital performances?2021-05-10T12:00:36-07:00

On the day your digital performance is released you will receive an email from patronservices@pnb.org with your link and password. You will also receive a reminder email approximately one week prior to the release from this address letting you know a digital performance is coming soon.

How long will I have access to the performance?2021-05-10T12:01:28-07:00

Subscribers will have access to their digital content for five days after the link is made available. The content will come offline at midnight on the fifth day after it is released. For example, a performance released on a Thursday will be available until midnight on the evening of the following Monday.

Why are my digital performances limited in time?2021-05-10T12:02:09-07:00

Generally speaking PNB does not own the creative rights to the content we perform. This applies to both choreography as well as music performed by the PNB Orchestra. Our digital release windows are arranged with the permission of the owners of this content, and PNB is bound to honor these terms.

How can I view the digital content?2021-05-10T12:03:00-07:00

Your performance can be viewed on any device that can access our website via a web browser and stream video. For further information on successfully streaming and/or casting your digital performance, please visit our digital help page.

Can I access the content through a streaming app such as YouTube?2021-05-10T12:03:38-07:00

To protect our digital content PNB hosts our digital performances on a password-protected page of PNB.org. For troubleshooting tips please visit our digital help page.

Will the Digital Season match the content seen for those attending in person at McCaw Hall?2021-05-10T12:04:17-07:00

We are working closely with our partners with the goal of translating as much of the in-person performance experience to the digital version as possible.

2021/22 Season Subscriptions

What shows are PNB Performing this season?2021-05-10T12:05:34-07:00

Please visit our season page.

Will I get my same seat(s) for Reps I and II?2021-05-10T12:06:29-07:00

Reps I and II will be one-week runs with only four performances. The box office will assign you the very best seats in your section following all public health and safety mandates. Seating will happen at a later date closer to the performance when we know more about crowd size requirements.

Will I get my same seats next Season if I don’t feel comfortable renewing in person this Season?2021-05-10T12:07:16-07:00

2022/23 Season tickets will roll over from the 2019/20 Season ticket seats. If you do not renew for the 2021/22 Season please call the Box Office to discuss options for renewals.

Will I have access to a digital viewing if I can’t use my in-person ticket?2021-05-10T12:07:55-07:00

Full Season subscribers will automatically receive access to the Digital Season. Mini-season subscribers and single ticket holders may exchange their performance ticket into digital if they wish.

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